FAQs
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For all events at Honda Center, bags and purses can be no larger than 5 in. x 9 in. x 2 in. to be permitted and are subject to manual inspection - this includes clear bags. All other purses/bags/clutches will not be allowed into the venue. Backpacks of any size are not permitted. 

Honda Center does not offer a bag check.

Guests who require a diaper bag or purse/bag for medical items, such as prescription medication, breast pumps, and other special medical equipment, are permitted to bring a bag no larger than 12 in. x 12 in. x 12 in. These medical and diaper bags must undergo additional screening and inspection. 

Honda Center reserves the right to amend or make changes to this policy at any time.

All entry doors at Honda Center are now outfitted with new state-of-the-art walk-through metal detection systems where fans will be screened prior to entry. This league-wide initiative aims to strengthen and standardize security practices, as well as ensure that the safety of our guests is a top priority. For more information, see Honda Center Security Policies.

No outside food or beverage is allowed in the building during an event.

For questions regarding an ADA accommodation, please either email accessibilityservices@hondacenter.com or call 714-704-2400.

Cash is not accepted at Honda Center. In an effort to ensure quick and contactless transactions, only cashless payment methods are accepted. All major credit, debit, and mobile payments are accepted throughout Honda Center, including parking, merchandise, concessions, box office, and restaurants. 

In an effort to continue the highest level of safety and security, Honda Center is enforcing a “no re-entry” policy for all ticketed events. If a guest has their ticket scanned for entry, and then leaves the arena, they will not be permitted to return using the same ticket. For emergency situations, please contact a Security or Guest Services Manager.

To request media credentials or photo passes for an upcoming event please email mediarelations@hondacenter.com.

Doors open 90 minutes prior to puck drop. 

Ducks birthday messages are available for $30. All proceeds benefit the Anaheim Ducks Foundation. We require at least 48 hours (business days) notice for a birthday message. Messages run during the first intermission of the game and can be seen only on the screens at each end of the arena.

Click here or call 877-WILDWING. Please note birthday messages are not available for Honda Center shows.

Each fixed section begins with Row A at the bottom and continues up the section alphabetically. There is no Row I or O. Double lettered rows may be used for basketball or other special events. Double letters are in front of single letters. Floor rows are usually numbered 1 and back, but are subject to change depending on the event set up.
Seat number 1 is on the right aisle as you are seated in a section facing the floor or stage. Most rows have 14 seats, some have 15 or 16.
Binoculars are available to rent at select events.
No public tours are available.

Please contact the Special Event Department at specialevents@hondacenter.com or714-704-2435 for information on spaces and availability.

Cameras with lenses longer than six inches are prohibited inside the arena. Detachable lenses, regardless of size, are not permitted. The camera policy is subject to change dependent upon the event promoters’ requirements for each event.

The following camera related items are not permitted: Camera bags, video cameras, mountable cameras (i.e. GoPro), selfie sticks, camera mounts, gimbals, stabilizers, tripods, monopods, microphones, and other external equipment.

If you have lost an item while attending an event at Honda Center please go to the Fan Relations Desk at section 213. For inquires after an event has taken place call the front desk at (714) 704-2400.

Straws made of other materials such as plastic, silicone, and paper are permitted. Straws made from glass or metal are not permitted.

For the complete general admission policy, see Honda Center General Building Policies.

All guests in attendance are required to wear a shirt, pants/shorts/skirts/dress and shoes at all times for their own safety. Honda Center reserves the right to deny entry to any guests wearing clothing items deemed offensive.

For most events arena doors will open 1.5 hours prior to the start time of the event.

Signs are allowed as long as they are not derogatory, obscene, do not block the view of other guests and are not attached to a pole of any kind. As a general rule, the size limit of signs is 26” x 30” (The sign policy is subject to change depending on each show’s individual policy).

Yes, please see our guest services desk outside of section 214 and an employee will escort you to the private mother’s nursing pod located conveniently on the arena concourse.

The Honda Center Box Office accepts credit/debit cards. (Visa, Mastercard, American Express, and Discover)

Children under the age of two do not need a ticket to attend an event.

GA ticket holders are able to arrive at Honda Center to obtain sequentially numbered wristbands starting at 1:00pm the day of the show in Lot 2. For the complete general admission policy, see Honda Center General Building Policies.

Tickets should be treated just like cash. Whoever holds a valid ticket can use it to attend an event, regardless of who the purchaser is. Store your tickets in a safe place, and keep them dry and away from heat; heat and moisture can damage the tickets and make them unusable. If you purchased through Ticketmaster and lost your tickets, please contact them by calling (800) 653-8000. If you purchased tickets through the Honda Center Box Office, please call (714) 704-2500. Please have the credit card, date of purchase, name and date of event, and seat location (if possible), ready, in order to help us retrieve your sales record. A seating pass will be issued for use on the night of the show. Please note, we cannot replace tickets purchased with cash as we will be unable to verify who the original purchaser is.
1. Call Ticketmaster at (800) 653-8000. Explain that you need the name on your tickets for Will Call changed. Please have your confirmation number and the credit card that you used to purchase the tickets ready when you call. 2. OR Make a photocopy of your photo identification (I.E. Drivers License), a photocopy of the credit card you used to purchase the tickets and a letter stating that you give the person permission to pick up your tickets from Will Call. In the letter, you must include your confirmation number, first and last name, first and last name of the person picking up the tickets and the name & date of the event. Sign the letter, print the name of the credit card you used to purchase the tickets, the credit card number and the card expiration date. Give the photocopy of your photo ID, the photocopy of the credit card and the letter to the person that will be picking up the tickets. They will be required to surrender this to the box office, and show their own photo ID, in order to receive the tickets.
Tickets purchased at the Honda Center box office will not have any convenience or service fees added on to the price. If a facility fee is added on top of the ticket price, it will be charged at the Box Office as well as through Ticketmaster.

Guests wishing to upgrade their Anaheim Ducks tickets may do so at the box office windows inside the East Entrance, after entering the building.* Upgrades are subject to availability. Tickets purchased through a special offer or presale cannot be upgraded. Complimentary tickets have a value of $0.00 and cannot be upgraded.

Tickets for concerts and other special events are not eligible for upgrades.

Most events offer special presales or other offers to targeted groups. Additionally, artists and promoters, in their sole discretion, are able to hold blocks of seats for their own use. This often reduces the inventory available when tickets go on sale to the general public. All available inventory is shared on the Ticketmaster system, which means that anyone, anywhere can purchase seats at the same time. The most popular events could have tens of thousands of fans trying to purchase from an inventory that is only a fraction of that number of seats, especially in a high demand market such as Orange County/Los Angeles.

Honda Center provides wheelchair-accessible and companion seating on each level of the arena, including the floor when the event offers floor seats. Guests who require wheelchair-accessible and companion seating are encouraged to purchase wheelchair-accessible tickets as soon as possible. Honda Center reserves the right to take appropriate legal action against guests who fraudulently obtain wheelchair and companion seats. Requests by guests with a disability who have tickets to non-wheelchair-accessible seats to relocate to wheelchair-accessible seating locations will be filled on a first-come, first-served basis and subject to availability. Event-day relocations to wheelchair-accessible seats are not guaranteed.

Wheelchair-accessible seats are located in the following locations:

Yes. However, due to the high volume of requests received, the Anaheim Ducks and Honda Center cannot guarantee a donation will be sent to every organization. To learn how to make a donation request please visit the Donation Requests Page.

Click here for Ducks Group Opportunities or reach a Ducks group sales representative by calling (714) 940-2900.

All group tickets will be mailed to you, as long as there is enough time remaining before the event. Please contact your group sales ticket representative with any questions.

The deadline to order tickets varies by event. Click here for Honda Center group deadlines. To check Anaheim Ducks group deadlines please call 877-WILDWING.

This can change by event. Click here for Honda Center group minimums.

Guests must be dropped off and picked-up at the Anaheim Regional Transportation Intermodal Center (ARTIC) at 2626 E. Katella Avenue, Anaheim 92806. Drivers must access Douglass Road from Katella Ave. and follow traffic control officer instructions. 

Yes. Guests are encouraged to reserve parking in advance with ParkMobile to guarantee their event day parking spot. Guests can view available parking lots and pricing through ParkMobile and receive their parking pass in advance of arrival.

To view available parking for your event, click here.

Parking prices on ParkMobile include all applicable fees.

Tailgating and alcohol are prohibited in the Honda Center parking lot. 

Our main gate is usually open three hours prior to the doors of the arena opening. For most events, all parking gates will be open one hour prior to the doors of the arena opening. The main gate  is always open for the Box Office and Ducks Team Store. 

Honda Center is committed to ensure that each guest has a great experience and that guests with disabilities receive the accommodation he or she needs. Visit our ADA Accessibility page for more information. For specific questions that are not answered on this website or advance arrangements for ADA accommodations, please either email accessibilityservices@hondacenter.com or call 714-704-2400.

Guests with a disability who are assisted by a service dog may bring the service dog as permitted by the ADA. Guests who require assistance from his or her service dog while at the Honda Center are encouraged to contact accessibilityservices@hondacenter.com in advance to confirm seating locations or seat relocations.

Yes, please see our guest services desk outside of section 214 and a female employee will escort you to a private mother’s nursing area. 

For most non-hockey events, Brewery X Biergarten is open to all ticket holders. Guests can enjoy music, games, happy hour, and more! Reservations are not required but recommended and can be made within 30 days of the event. Click here to make your reservation. 

 

Brewery X Biergarten is a members-only location for Anaheim Ducks home games. Reservations are available beginning 30 days prior to any Anaheim Ducks home game forBrewery X Biergarten Passholders only. Click here to purchase a single game pass.

Jack Daniel’s Old No. 7 Club is a private restaurant and bar located on the exclusive Premium Level. This establishment is available to Club, Suite, and Ducks Glass ticket holders. If you are interested in making a reservation please email the restaurant manager at JDClub@hondacenter.com.

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