FAQs
Text "RESPECT" to 78307 and include your seat location and issue.

To request media credentials or photo passes for an upcoming event please email mediarelations@hondacenter.com.

All entry doors at Honda Center are now outfitted with new state-of-the-art walk-through metal detection systems where fans will be screened prior to entry. This league-wide initiative aims to strengthen and standardize security practices, as well as ensure that the safety of our guests is a top priority. For more information, see Honda Center Security Policies.

No outside food or beverage is allowed in the building during an event.

For questions regarding an ADA accommodation, please either email accessibilityservices@hondacenter.com or call 714-704-2400.

For most events, guests can exit out of one of the main entrances (North, South or East Doors) and get their ticket scanned out by an usher and scanned back in upon return. Guests will be subject to the standard security check once they wish to return.

Ducks birthday messages are available for $30. All proceeds benefit the Anaheim Ducks Foundation. We require at least 48 hours (business days) notice for a birthday message. Messages run during the first intermission of the game and can be seen only on the screens at each end of the arena.

Click here or call 877-WILDWING. Please note birthday messages are not available for Honda Center shows.

Each fixed section begins with Row A at the bottom and continues up the section alphabetically. There is no Row I or O. Double lettered rows may be used for basketball or other special events. Double letters are in front of single letters. Floor rows are usually numbered 1 and back, but are subject to change depending on the event set up.
Seat number 1 is on the right aisle as you are seated in a section facing the floor or stage. Most rows have 14 seats, some have 15 or 16.
Binoculars are available to rent at select events.

Honda Center is committed to ensure that each guest has a great experience and that guests with disabilities receive the accommodation he or she needs. Visit the ADA Accessibility page for information about accessible features of Honda Center. For specific questions that are not answered on this website or advance arrangements for ADA accommodations, please either email accessibilityservices@hondacenter.com or call 714-704-2400.

 

Video, audio, and cameras with lenses longer than six inches are prohibited inside the arena. The camera policy is subject to change dependent upon the event promoters’ requirements for each event. Binoculars are allowed. Camera bags are not allowed.
If you have lost an item while attending an event at Honda Center please go to the Fan Relations Desk at section 213. For inquires after an event has taken place call the front desk at (714) 704-2400.
All guests in attendance are required to wear a shirt, pants/shorts/skirts/dress and shoes at all times for their own safety. Honda Center reserves the right to deny entry to any guests wearing clothing items deemed offensive.

For most events arena doors will open 1.5 hours prior to the start time of the event.

Jack Daniel’s Old No. 7 Club is a private restaurant and bar located on the exclusive Premium Level. This establishment is available to Club & Suite Holders along with the Ducks Glass Seat Holders only. If you are interested in making a reservation please email the restaurant manager at JDClub@hondacenter.com.

Guests with a disability who are assisted by a service dog may bring the service dog as permitted by the ADA. Guests who require assistance from his or her service dog while at the Honda Center are encouraged to contact accessibilityservices@hondacenter.com in advance to confirm seating locations or seat relocations.

Signs are allowed as long as they are not derogatory, obscene, do not block the view of other guests and are not attached to a pole of any kind. As a general rule, the size limit of signs is 26” x 30” (The sign policy is subject to change depending on each show’s individual policy).

GA ticket holders are able to arrive at Honda Center to obtain sequentially numbered wristbands at noon the day of the show in Lot 2. For the complete general admission policy, see Honda Center General Building Policies.

Children under the age of two do not need a ticket to attend an event.
Tickets should be treated just like cash. Whoever holds a valid ticket can use it to attend an event, regardless of who the purchaser is. Store your tickets in a safe place, and keep them dry and away from heat; heat and moisture can damage the tickets and make them unusable. If you purchased through Ticketmaster and lost your tickets, please contact them by calling (800) 653-8000. If you purchased tickets through the Honda Center Box Office, please call (714) 704-2500. Please have the credit card, date of purchase, name and date of event, and seat location (if possible), ready, in order to help us retrieve your sales record. A seating pass will be issued for use on the night of the show. Please note, we cannot replace tickets purchased with cash as we will be unable to verify who the original purchaser is.
1. Call Ticketmaster at (800) 653-8000. Explain that you need the name on your tickets for Will Call changed. Please have your confirmation number and the credit card that you used to purchase the tickets ready when you call. 2. OR Make a photocopy of your photo identification (I.E. Drivers License), a photocopy of the credit card you used to purchase the tickets and a letter stating that you give the person permission to pick up your tickets from Will Call. In the letter, you must include your confirmation number, first and last name, first and last name of the person picking up the tickets and the name & date of the event. Sign the letter, print the name of the credit card you used to purchase the tickets, the credit card number and the card expiration date. Give the photocopy of your photo ID, the photocopy of the credit card and the letter to the person that will be picking up the tickets. They will be required to surrender this to the box office, and show their own photo ID, in order to receive the tickets.
Tickets purchased at the Honda Center box office will not have any convenience or service fees added on to the price. If a facility fee is added on top of the ticket price, it will be charged at the Box Office as well as through Ticketmaster.
Guests wishing to upgrade their tickets may do so at the box office windows inside the East Entrance, after entering the building. Upgrades are subject to availability and must be paid in cash. Tickets purchased through a special offer or presale cannot be upgraded. Complimentary tickets have a value of $0.00 and cannot be upgraded.
Most events offer special presales or other offers to targeted groups. Additionally, artists and promoters, in their sole discretion, are able to hold blocks of seats for their own use. This often reduces the inventory available when tickets go on sale to the general public. All available inventory is shared on the Ticketmaster system, which means that anyone, anywhere can purchase seats at the same time. The most popular events could have tens of thousands of fans trying to purchase from an inventory that is only a fraction of that number of seats, especially in a high demand market such as Orange County/Los Angeles.

Honda Center provides wheelchair-accessible and companion seating on each level of the arena, including the floor when the event offers floor seats. Guests who require wheelchair-accessible and companion seating are encouraged to purchase wheelchair-accessible tickets as soon as possible. Honda Center reserves the right to take appropriate legal action against guests who fraudulently obtain wheelchair and companion seats. Requests by guests with a disability who have tickets to non-wheelchair-accessible seats to relocate to wheelchair-accessible seating locations will be filled on a first-come, first-served basis and subject to availability. Event-day relocations to wheelchair-accessible seats are not guaranteed.

Wheelchair-accessible seats are located in the following locations:

Yes. However, due to the high volume of requests received, the Anaheim Ducks and Honda Center cannot guarantee a donation will be sent to every organization. To learn how to make a donation request please visit the Donation Requests Page.

Click here for Ducks Group Opportunities or reach a Ducks group sales representative by calling (714) 940-2900.

All group tickets will be mailed to you, as long as there is enough time remaining before the event.

The deadline to order tickets varies by event. Click here for Honda Center group deadlines. To check Anaheim Ducks group deadlines please call 877-WILDWING.

This can change by event. Click here for Honda Center group minimums.

The safest way to pick up a guest at Honda Center can be found by entering the parking lot via Douglass Road/Stanley Cup Way. Pull forward to the parking booths and enter the parking lot. Locate an empty parking stall and either meet your guest at the parking stall or meet them at a designated pick up location and walk back to your vehicle. Please note that all of the curbs surrounding Honda Center are designated as fire lanes. No parking or stopping is allowed. 

On an exception basis, drivers who are picking up or dropping off guests with disabilities may pick up or drop off the guest at curb ramps that are immediately adjacent to the building but the guest must be present while the vehicle is stopped at such ramps.

The safest way to drop off a guest at Honda Center can be found by entering the parking lot via Douglass Road/Stanley Cup Way. Pull forward to the Gate 3 parking booths and let the cashier know you would like to drop off your guest. The cashier will allow you to purchase a “Refund” parking ticket. The purchase of this ticket provides you with 30 minutes to drop off your guest. The unloading zone is located on the South side of Honda Center adjacent to the South Entrance. Please note that all of the curbs surrounding Honda Center are designated as Fire Lanes. No Parking or Stopping is allowed. You will be completely refunded your entire parking fee at the “Refund Gate” provided you exit the parking lot within the 30 minute limit. 

Tailgating and alcohol are prohibited in the Honda Center parking lot. 

Our main gate (Gate 3) is usually open three hours prior to the doors of the arena opening. For most events, all parking gates will be open one hour prior to the doors of the arena opening. The main gate (Gate 3) is always open for the Box Office and Ducks Team Store. 

Yes. The dedicated Uber pickup and drop-off zone is located directly in front of the Southwest entrance of Honda Center near the Standing ‘O’ restaurant patio. Uber is offering new users a free ride up to $15 when you sign up and enter the code NHLDUCKS for Ducks games or HONDACENTER during non-Ducks events in the app.

Accessible stalls are located in each Honda Center parking lot as shown on the map below. Only guests who display a disability placard or a disability license plate will be permitted to parked Accessible parking stalls. Honda Center honors current disability plates and placards issued by all 50 States, the District of Columbia, and all Canadian Provinces. Guests should display his or her placard upon entry through parking booths and as the vehicle travels to and remains parked in an accessible stall. Accessible parking is provided on a first-come, first-served basis.

(Insert our most recent parking map designating location of ADA parking with the accessibility symbol.]

When dropping off or picking up a guest with a disability, please proceed through the parking booths and notify the parking attendant that you need to drop off or pick up a guest with a disability and proceed to one of the curb ramps immediately adjacent to the building. Pickups and drop offs require payment of the posted parking fee, however, a refund will be provided if exiting within 30 minutes. The guest with the disability must be present while the vehicle is stopped at such ramps.

Honda Center is committed to ensure that each guest has a great experience and that guests with disabilities receive the accommodation he or she needs. Visit our ADA Accessibility page for more information. For specific questions that are not answered on this website or advance arrangements for ADA accommodations, please either email accessibilityservices@hondacenter.com or call 714-704-2400.